Damaged copies / Incomplete orders
In the event that a shipment is damaged in the delivery process, we aim to replace the magazine, or issue a full refund if we are unable to do so.
To save on postage costs for our customers, we ask that you send us an image of the damage to the magazine or packaging at [email protected]. Please include your order number and your name and address and we will send you a replacement issue.
If the magazine is no longer available, we will issue a full refund.
Magazines and periodicals are exempt from Right to Cancel, so your normal "14 day cooling off period" cancellation rights do not apply.
For our UK customers:
We aim to deliver first class items the following day, and you should receive your "order complete" e-mail within ten days of delivery. If you do not receive your email within ten days, please contact the Royal Mail with your order details.
In the instance that they are unable to trace your delivery, please contact us at [email protected] with your name, address, order number and items ordered. We will then aim to replace the magazine or issue a full refund if we are unable to do so.
Overseas deliveries will take longer than UK deliveries, so please allow 21 days after receiving your "order complete" e-mail for your order to arrive. If your order has not arrived after 21 days, please email [email protected]